Shipping and Returns
At PerfectBee, your satisfaction is a very high priority to us! We take great pride in our service and the products we offer and we want you to be completely satisfied with your order.
SIMPLE, CLEAR SHIPPING COSTS
FREE SHIPPING ON ORDERS OVER $75 IN THE CONTIGUOUS US
For orders under $75, we have a simple, flat shipping fee of $10. We believe this low free shipping level, plus the simplicity of a flat fee for all other orders, is the most competitive in the beekeeping industry.
Outside of the contiguous US
We don't like it either, but shipping costs outside of the contiguous US states suck (including Alaska, Hawaii and Canada)!
But rather than simply not offer service to our friends in these locations, we ask that you please contact us through Customer Service for a shipping estimate.
SHIPPING METHODS AND SCHEDULE
Orders are primarily shipped via UPS or USPS ground on business days, Monday through Friday. After receiving your order, we do our best to expedite shipment, depending on inventory. In the majority of cases orders are shipped within 1-3 days.
If it appears your order will take longer than a week* to leave the warehouse - which is unusual - we will try to contact you and ask how you would like to proceed. At any stage before an an order ships we are happy to cancel the order, if this is your wish. For policy after it leaves the warehouse, please see our Return Policy below.
* In some cases we may be aware of a delay in shipping due to heavy demand, in which case we will generally note this on the relevant product page.
For any shipping questions, please contact Customer Service.
Our return policy is generous and focused on you, our esteemed customer. Where necessary, some factors are dependent on the type of product and our suppliers, as follows.
General Return Policy
Within 30 days of receiving your order, if, for any reason, our product does not meet your expectations, we will be happy to exchange or fully refund your order, minus return shipping costs. Returned items must be unused, unaltered and unabused.
For products made primarily with honey, beeswax, propolis or other products of the beehive, we can only accept returns if the product is returned unopened and unused.
PerfectBee is not responsible for damage that occurs during return shipping. Take precautions to avoid damage during shipping by packing your return item with the same packaging in which it arrived.
Requesting a Return
To initiate a return, please get in touch with Customer Service and we will respond with the appropriate instructions for returning your item(s).
Issue of Refund
Refunds on return orders, minus return shipping costs, will be processed upon receipt and verification of the item(s) at our suppliers location, in the condition described by the policy above.
DAMAGED & MISSING ITEMS
We encourage you to open and inspect your order as soon as it arrives. If you receive a damaged or broken item, please contact us within 7 days of receiving your order. We will request photos of both packaging (including the shipping label) and product damage to accurately submit your claim to our shipper.
After you provide the images and we have verified with our shipper, we can process the exchange and a new product will be sent to you at no cost.
After 7 days, we can still exchange a damaged item, however, the cost of initial shipping and product replacement shipping will be the customer’s responsibility.
If an item is missing from your order, please contact Customer Service and let us know which item did not arrive. We will request your order number and promptly send your item at no extra charge.